F.A.Q.

Get more answers to questions like shipping and delivery, returns, etc. on our FAQ Page.

Store location

2e Anjeliersdwarsstraat 15H
1015NS Amsterdam

WED - SAT 12:00-19:00
SUN 12:00-17:00

Delivery & Shipping

PICK-UP

Always free, fast & easy. Order online and have it ready ASAP.
Check our opening times before coming by!

LOCAL DELIVERY IN AMS

We offer Local Delivery in Amsterdam :)

Same-day delivery is often possible, so please get in touch. +31627141565.
We'll be in touch via Whatsapp/ Email to confirm your time and date.
Please contact us directly here for rush orders.

SHIPPING

We charge an €7 flat rate for all wine boxes shipped within the NetherlandsThis price includes packaging and VAT.
Shipping is FREE for orders over €100. 

We ship to most countries in Europe and have experience shipping to Japan and Hong Kong.|
The only country we don't currently ship to is the USA. Too convoluted.

Please get in touch and we'll see what we can do!

TASTINGS

We currently on host private tastings in our Tasting Room.

PRIVATE

We're happy to work with you to realize your Benelux wine dreams!
Check out this page for more details or contact us using the link below.

B2B & Consultation

Curious about our selection of wines available for HORECA?
Want a consultation on the best local wines for your wine list or event?
Get in touch for prices and see how we can help you step into the world of Benelux wines.

Tourists

Curious about wines from Belgium, the Netherlands, and Luxembourg?
Let us arrange a special tasting just for you to introduce you to the region.

Book yourself below or contact us!

GIFTS

We understand the importance of gift-giving culture after years living and working in Japan.
Would you like a curated gift box with local wines, beer, cider &/or chocolates? Or maybe a collection of gift boxes for the holidays?
We're full of ideas and are happy to find the best option for you.

Policies

RETURNS & EXCHANGES

Our wines are of excellent quality, but those who are not satisfied may return unopened and undamaged bottles up to 30 days after purchase. Please contact us for details about how to process a return. 
Any refunds will be processed without shipping costs. 

ORDER CHANGES & CANCELLATIONS

If you need to cancel or change an order, please contact us as quickly as possible.

MISSING/DAMAGED PACKAGES

We work hard to track all the packages we send and make sure they get to you. 
Contact us if a bizarre amount of time has passed without you receiving yours!

If your wine arrives damaged, take photos of the bottles and box and let us know as soon as possible.
We will reimburse you or send new wines. If the wine of your choice is not available, we will work with you to find one you'll love just as much. 

TERMS & CONDITIONS

Please read the full Terms of Service for Benelux Wine Co. here.

Shipping Policy
Refund Policy
Legal Notice
Privacy Policy